Privacy policy

Last updated: September 29, 2025

At Elle Hart Beauty, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online, visit our salon, or communicate with us. Our store and website are powered by Shopify, which helps us provide a secure and seamless shopping experience.

By using our services, you agree to the terms outlined below.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email, phone number, billing/shipping address.

  • Payment details: credit/debit card or other payment information (processed securely through Shopify).

  • Account details: login information, preferences, and saved settings if you create an account.

  • Order details: items viewed, purchased, returned, or exchanged.

  • Communications: information you share when you contact us for support or enquiries.

  • Device & usage data: IP address, browser type, and how you use our website (via cookies and analytics tools).

How We Use Your Information

We use your personal information to:

  • Provide services: process orders, payments, deliveries, returns, and account management.

  • Personalise your experience: recommend products, remember preferences, and improve our services.

  • Communicate with you: send confirmations, updates, customer support responses, and marketing (if you’ve opted in).

  • Marketing & promotions: send special offers or display relevant ads (you can unsubscribe anytime).

  • Security & fraud prevention: protect your account, prevent misuse, and meet legal requirements.

  • Legal compliance: respond to lawful requests or obligations.

Sharing Your Information

We may share your personal information with:

  • Shopify – to securely host our store, process payments, and improve services.

  • Trusted service providers – e.g., shipping carriers, payment processors, IT and marketing partners.

  • Legal authorities – if required by law or to protect our rights.

  • With your consent – if you ask us to share your details (e.g., social logins, referral programs).

We never sell your personal information.

Your Rights

Depending on where you live, you may have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your data (subject to legal obligations).

  • Opt out of marketing communications at any time.

  • Request a copy of your data in portable format.

To exercise these rights, contact us at admin@ellehartbeauty.com.

Data Security & Retention

  • We take security seriously, but no system is 100% secure. Please keep your account details private.

  • Your information is retained only as long as needed to provide services, comply with legal obligations, or resolve disputes.

Cookies & Third-Party Links

  • Our website uses cookies to improve your browsing experience and personalise services.

  • We may link to other websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

Children’s Privacy

Our services are not directed at children. We do not knowingly collect information from individuals under the legal age of majority.

International Transfers

Your information may be stored or processed outside of Australia, including in countries where Shopify operates. Shopify uses approved safeguards to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “last updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

📍 Elle Hart Beauty
61 Minninup Road, South Bunbury, WA, 6230, Australia
📧 admin@ellehartbeauty.com